Family Entertainment Centers

Changing the Game

Your Success is Our Success

Choosing the right arcade and redemption equipment supplier is one of the most important decisions you’ll make as a business owner. By choosing Shaffer as your vendor for equipment purchases, you’ll be served by a company actively managed by the fourth successive generation of family ownership, a company that’s well known with a trusted reputation throughout the amusement arcade and Family Entertainment Center industry. Most importantly, you’ll be associated with a company that has a passion and obsession for helping you achieve the highest return on your arcade equipment investment.

With a singular corporate focus and “get it done right” attitude, we serve a diverse group of FEC customers throughout the United States and Canada, all while maintaining close, personal relationships between Shaffer’s senior management team and our valued customers. Although we serve an industry built on fun, we know that owning and operating a successful Family Entertainment Center is serious business, requiring substantial capital investments in amusement and redemption equipment. We, therefore, take an equally serious and ‘unbiased” approach when it comes to recommending equipment investments for your facility. Through a unique blend of asking specific questions and active listening, our FEC sales team will assist you in determining the right equipment for your specific demographic makeup and clientele.

From the earliest stages of concept to support after the sale, we can truly offer our customers a turnkey, worry free approach to the entire customer experience.

Our industry leading services include:

Consultation

Our industry experts will help you achieve your financial goals and objectives. From business plan analysis, equipment budgeting and financing options, to arcade design recommendations, payment system selection, and electrical requirements, we have the experience to assist you in developing a successful amusement arcade solution.

Design

Shaffer’s design services incorporate a visual layout drawn to scale for your specific arcade’s dimensions. We carefully place each arcade and redemption game in the layout to maximize visual impact and earnings potential, while being mindful of patron traffic flow throughout the room.

Logistics

Shaffer’s logistics team will manage all aspects of your equipment order, from product configuring, factory order placement, warehouse and transportation consolidation, to safe on-time delivery right to your door via our company owned trucks and partnered carriers.

Installation

Our specialists are trained and certified to safely unload, uncrate and move equipment into your facility while protecting sidewalks, entryways and interior flooring from damage. Once inside, we meticulously install each piece of equipment to factory standards for a perfect installation.

Training

We provide technical training at your facility, on your equipment. Our experienced technicians will work hand in hand with your employees to help familiarize them to each games unique operating characteristics and programmed settings, in addition to recommended routine maintenance.

Support

Shaffer views each FEC arcade project as a partnership, not just simply a sale. Part of that belief is our focus on maintaining an exceptional level of sales, service and parts support long after project completion. Our goal is to keep you as a lifetime customer.

George Speakman

FEC Specialist

Contact

Hear what our clients have to say

"Shaffer Distributing Company, have been accessible and responsive since day one... When promises were made, results were delivered."

Jeffery P. Benson

Cinergy Entertainment Group, Inc.

"At every level, the Shaffer organization represents a dedication to excellence and commitment to represent the highest quality equipment"

Steven Foster

Lucky Strike Entertainment